Appointments

We are currently able to offer a limited number of in-person support appointments, in addition to our telephone appointments. As restrictions continue to lift we will gradually return to mostly in-person appointments, in the line with the government's recently published ‘COVID-19 Response - Spring 2021’.
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By appointment only

All appointments must be booked in advance, we can not let anyone into the building without a pre-booked appointment.

Covid-safe

Every precaution has been taken to ensure we are providing a Covid-safe environment.

Wheelchair access

Ground floor appointments are available together with lift access to the first floor.

Private rooms

Private rooms are available to ensure you are comfortable to discuss any matters of a confidential or sensitive nature.

Appointment types

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One to one support

Do you feel you would benefit from some one to one support for your mental health? Do you have a specific issue you would like someone to help you with?

Book a telephone or in-person appointment with one of our support workers.

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Citizens Advice Sutton

Do you need specialist help or advice with benefits, housing, family matters, debt or employment issues?

Telephone appointments are available on Thursday mornings, in partnership with Citizens Advice Sutton.

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IT hub

Do you need computer access?  Do you need to check your emails, make a booking, fill in a form, attend an online appointment or meeting?

Book an appointment to use one of our computers in a safe, socially distanced environment.

We hope to re-open our IT hub mid April.  

Book an Appointment

Covid precautions and other important information

DO NOT ATTEND FOR ANY APPOINTMENT IF YOU HAVE BEEN ADVISED TO SELF-ISOLATE, OR IF YOU OR ANYONE IN YOUR HOUSEHOLD HAS TESTED POSITIVE FOR COVID-19 IN THE LAST 14 DAYS, OR IS SHOWING ANY OF THE FOLLOWING SYMPTOMS:

  • a temperature or fever (over 37.8°C) in the last 48 hours;
  • a new persistent cough in the last 48 hours;
  • a loss or change to sense of smell or taste.

Please arrive 5 minutes prior to your appointment time and socially distance whilst you wait to be let in to the building.

You must maintain a social distance of at least 2 metres from anyone else who is not in your support bubble -  whilst waiting outside and whilst inside the building.

Upon entering the building please ensure that you use hand sanitiser (either your own or that provided at the entrance), and that you are wearing a face covering at all times (it is your responsibility to bring your own face covering with you).

There will be a ten minute break between all appointments to ensure all areas and equipment are cleaned prior to the next appointment.

Our computers are Covid safe – they are cleaned regularly and we will ask you to wear a face covering and gloves whilst using them.

The ladies and gents toilets are currently not in use. You will only be able to use the disabled toilet. Only 1 person must enter the toilet at any time. Please close the toilet lid before flushing and ensure you thoroughly wash your hands.

There is no smoking allowed either inside the building, or at the front of the building. The smoking area is also closed.

A lift is available for access to the first floor. However, there are a couple of steps to get to the meeting room where some of the appointments are being held. If this will cause you a problem, please ensure you book an appointment on the ground floor.

Book your appointment

Address

63 Downs Road, Belmont
Sutton, Surrey SM2 5NR

Telephone

020 8770 0172

Email

admin@smhf.org.uk

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